FAQ (Frequently Asked Questions)

At Serenity Jewel, we believe jewellery should do more than accessorize—it should empower, inspire, and bring a sense of mindfulness to your everyday life. Each piece is crafted with love and designed to make you shine inside and out.

Our jewellery is made with high-quality materials like gold plating, sterling silver, and durable finishes to ensure long-lasting shine. To keep your pieces looking their best, avoid water exposure, perfumes, and harsh chemicals.

To maintain your jewellery's sparkle:

• Store it in a dry, cool place.

• Avoid wearing it while swimming or showering.

• Clean it gently with a soft cloth when needed.

We love seeing you shine in our pieces! Tag us on Instagram or TikTok at #SerenityJewel for a chance to be featured on our page.

Many of our designs are limited edition, but we do restock popular pieces. Sign up for our newsletter or follow us on social media to stay updated on restocks and new arrivals.

We’re working on launching a loyalty program to reward our amazing customers. Stay tuned for more updates and exclusive offers!

Yes, we offer special discounts for bulk purchases, including bridal jewellery sets. Contact us at contact@theserenityjewel.com to discuss your needs.

If you notice an error in your shipping address, contact us immediately at contact@theserenityjewel.com. We can correct it before the order is shipped. Once shipped, we cannot change the address.

You can reach us at contact@theserenityjewel.com, and we’ll be happy to assist you with any questions or concerns.